Terms and Conditions

1. Corporate Presentation

Oceana Suites Group (hereinafter, “Oceana Suites”) is a company engaged in vacation rentals and the comprehensive management of high-standard properties in Chile, Uruguay, Brazil, and Argentina.

Its mission is to provide accommodation experiences of excellence, ensuring quality, safety, transparency, and satisfaction for both guests and property owners within its network.

By using the services provided by Oceana Suites, the Guest (hereinafter, the “Guest”) acknowledges having read, understood, and fully accepted these Terms and Conditions of Service, which govern the contractual relationship between the parties.

2. Definitions

For the purposes of proper interpretation of this document, the following terms shall mean:

• a. Oceana Suites: Legal entity responsible for managing, marketing, and leasing properties for tourism or vacation purposes.
• b. Guest: Natural or legal person who contracts temporary lodging services offered by Oceana Suites.
• c. Property or Unit: Accommodation made available to the Guest, including its furniture, utensils, and equipment.
• d. Reservation: Confirmation of a temporary rental made through full or partial payment of the total amount of the stay.
• e. Security Deposit: Amount delivered by the Guest upon check-in to cover potential damages or contractual breaches.
• f. Oceana Points: Accruable benefit corresponding to the loyalty program administered by Oceana Suites.

3. Reservations, Rates, and Payments

• a. Accommodation rates, cleaning fees, and other supplementary services shall be available through the official channels of Oceana Suites, including its website, booking platforms, and commercial offices.
• b. To validate a reservation, the Guest must provide proof of payment and the following information:
• - Full name
• - Identification document or passport
• - Date of birth
• - Full address
• - Telephone number and email address
• - Estimated check-in and check-out times
• - Names of accompanying guests, if any
• c. To secure the reservation, the Guest must pay between 50% and 100% of the total amount of the stay. The remaining balance, along with the cleaning fee and the security deposit, must be paid upon check-in.
• d. Payments may be made via bank transfer, deposit, credit card, PayPal, bank slip, or cash at authorized offices.
• e. In the event that Oceana Suites, for reasons beyond its control, cannot fulfill a confirmed reservation, it shall offer the Guest a property with equivalent characteristics or, alternatively, a full refund of the amounts paid, at the Guest’s discretion.

4. Check-In and Check-Out

• a. Check-in: From 4:00 p.m. to 11:00 p.m., unless otherwise agreed.
• b. Check-out: By 11:00 a.m. on the day of departure.
• c. The Guest must notify Oceana Suites of their estimated arrival time at least 30 minutes in advance.
• d. Early check-in (between 6:00 a.m. and 4:00 p.m.) may be allowed upon payment of the corresponding daily rate.
• e. Late check-out is subject to availability and payment of the applicable daily rate.
• f. If the property is not vacated within 30 minutes of the scheduled check-out time, an additional night will be charged.

5. Cancellations, Refunds, and Modifications

• a. Cancellations made less than 14 days prior to the scheduled check-in date will not be eligible for a refund.
• b. No refunds will be issued for early departures or no-shows.
• c. Requests to modify dates or properties must be submitted in writing and are subject to availability and the express confirmation of Oceana Suites.
• d. Failure to comply with property regulations, causing disturbances, exceeding occupancy limits, consuming illicit substances, or failing to make payments will entitle Oceana Suites to terminate the contract immediately, without refund.

6. Rights and Obligations of Oceana Suites

• a. Deliver the property in proper conditions of habitability, cleanliness, and safety.
• b. Keep rates, policies, and conditions up to date through its official channels.
• c. Retain all or part of the security deposit in case of damages, loss of items, or non-compliance by the Guest.
• d. In the event of retention, Oceana Suites may hold the Guest’s belongings for up to 30 days, after which it may dispose of them if the debt remains unpaid.
• e. In cases of force majeure or unforeseen impossibility to provide the service, Oceana Suites shall offer an equivalent alternative or a full refund.
• f. Oceana Suites reserves the right to amend these Terms and Conditions without prior notice, publishing any updates on its official website.

7. Rights and Obligations of the Guest

• a. Comply strictly with the established check-in and check-out times.
• b. Pay in full and on time all amounts corresponding to the rental, fees, and deposits agreed upon.
• c. Not exceed the maximum number of occupants authorized for the property.
• d. Use the property responsibly, avoiding damages, disturbances, or violations of coexistence rules.
• e. Register all persons entering the accommodation. Any undeclared guest shall be subject to an additional charge equivalent to 100% of the current rate.
• f. Fully comply with the building or condominium regulations. Any fines imposed by the administration shall be the exclusive responsibility of the Guest.
• g. Explicitly release Oceana Suites from any liability for injuries, accidents, or damages resulting from voluntary activities undertaken during the stay.

8. Damage, Liability, and Security Deposit Policy

• a. The Guest shall be civilly liable for any damage, loss, or deterioration caused to the property, its furniture, appliances, or common areas.
• b. The security deposit shall be refunded after inspection of the property, deducting the costs of any repairs or extraordinary cleaning.
• c. In the event of significant damages, Oceana Suites may retain the security deposit for up to 15 business days to assess total costs.
• d. Oceana Suites shall not be liable for any loss, theft, or robbery of personal belongings within the accommodation.

9. Loyalty Program “Oceana Points”

• a. Members may accumulate Oceana Points equivalent to 3% of the monthly rental value.
• b. These points may be used for:
• - Discounts on future stays within the Oceana Suites network.
• - Renovations or improvements in affiliated properties.
• - Redemption for promotional items.
• c. In the event of contract termination, points may be withdrawn in cash with a 75% reduction.
• d. Points are personal, non-transferable, and hold no monetary value outside the program.

10. Data Protection and Privacy

• a. Oceana Suites complies with current personal data protection regulations in the countries where it operates:
• - Chile: Law No. 19,628
• - Uruguay: Law No. 18,331
• - Brazil: General Data Protection Law (LGPD)
• - Argentina: Law No. 25,326
• b. Guests’ personal data will be used exclusively for administrative, commercial, and service improvement purposes.
• c. The Guest may exercise their rights of access, rectification, or deletion of their data by submitting a written request through the official contact channels of Oceana Suites.
• d. Oceana Suites shall adopt the necessary technical and organizational measures to ensure the confidentiality, integrity, and security of the information.

11. Limitation of Liability

Oceana Suites shall not be held liable for power outages, Internet interruptions, cable television failures, or any other service disruptions beyond its control.

Furthermore, it shall not be responsible for the loss of personal belongings or for indirect or consequential damages arising from the use of the property.

12. Jurisdiction and Applicable Law

The contractual relationship between Oceana Suites and the Guest shall be governed by the laws of the country where the rented property is located.

In the event of any dispute, the parties agree to submit to the competent courts of the city where the property is situated, expressly waiving any other jurisdiction that may apply.

13. Contact and Customer Service Hours

• a. Oceana Suites Group
• - Website: www.oceanasuites.com
• - Email: contacto@oceanasuites.com
• - Commercial lines: (+56) 2 3210 2358 | (+598) 92 708 970 | (+54) 11 5246 9386 | (+55) 11 5461 6240
• b. Service Hours:
• - Monday to Friday: 9:00 a.m. to 8:00 p.m.
• - Saturday and Sunday: 10:00 a.m. to 2:00 p.m.
• - 24/7 Emergency line: (+55) 11 93199 6436

14. Validity and Acceptance

These Terms and Conditions take effect upon publication and shall be deemed expressly accepted once a reservation is made, payment is completed, or the Guest enters any property managed by Oceana Suites.