FAQ

1. How can I make a reservation?

You can make your reservation directly through our official website or by contacting our team via WhatsApp or email.

All reservations are confirmed upon full payment or deposit, depending on the specific conditions of the selected accommodation.

2. What are the check-in and check-out times?

Check-in begins at 4:00 p.m., and check-out is until 11:00 a.m.

Some accommodations allow early arrival or late departure, subject to availability and an additional fee.

3. Is a security deposit required?

Yes. In certain accommodations, a refundable security deposit is required to cover potential damages or breaches of internal regulations.

This amount is returned once the property’s condition has been verified at the end of the stay.

4. What payment methods are accepted?

We accept bank transfers, credit cards, PayPal, bank slips, or cash payments, depending on the country and accommodation.

Payment instructions will be provided by our team at the time of booking.

5. Does the rate include cleaning service?

The final cleaning service is included in the total reservation value.

For longer stays, guests may request additional cleaning service, which carries an extra cost and must be arranged in advance with our team.

6. Are pets allowed?

Some accommodations are pet-friendly and allow small or medium-sized pets, subject to prior authorization and specific conditions.

We recommend confirming availability and policies before booking.

7. Are building facilities available to all guests?

Yes. Guests may access common areas such as the pool, gym, barbecue areas, or laundry room, when available in the building.

Some facilities may require prior reservation or an additional fee, in accordance with each condominium’s internal regulations.

8. Does Oceana Suites issue receipts or invoices?

Yes. Oceana Suites issues electronic receipts or invoices for all accommodation services, in compliance with the tax regulations in force in each country where it operates.

9. Can I modify or cancel my reservation?

Yes. Modification or cancellation policies may vary depending on the rate booked and the selected dates.

We recommend reviewing the applicable conditions before confirming your reservation or contacting our team for personalized assistance.

10. What should I do if I encounter an issue during my stay?

We provide ongoing support and assistance throughout your stay.

You can contact us via WhatsApp or email, and our team will assist you promptly in resolving any issue.

11. Where are Oceana Suites accommodations located?

Currently, Oceana Suites offers accommodations in various countries, including Chile, Uruguay, Brazil, and Argentina.

You can view all available locations and properties on our official website.

12. Does Oceana Suites offer emergency assistance?

Yes. We provide a 24/7 emergency contact number, available exclusively for urgent matters during your stay.

13. What should I consider before my arrival?

We recommend reviewing in advance the building regulations, available amenities, and your estimated arrival time to coordinate your check-in with our team.

Please note that some facilities, such as pools or barbecue areas, may require prior reservation or operate under specific schedules.