Oceana Hospitality Ltda

Privacy Policy

1. Commitment to Privacy

At Oceana Hospitality Ltda. and its affiliates, we value and respect the privacy of our clients, visitors, and users. Our commitment is to ensure the protection, confidentiality, and responsible use of personal data collected during navigation, registration, or transactions carried out on our website.

We comply with the principles and requirements established by applicable data protection laws, ensuring that all information is processed transparently, securely, and in line with the highest standards of digital management.

2. Collection of Personal Data

During your interaction with our website, we may collect the following information:

  1. Personal identification data: full name, identification document, address, phone number, email, and any other information voluntarily provided when creating an account, requesting information, or making a reservation or purchase.
  2. Payment data: information required to process transactions, managed exclusively through secure and certified platforms.
  3. Browsing data: information collected through cookies or similar technologies, such as IP addresses, device type, browser, visit duration, pages viewed, and site navigation patterns.
  4. Communication data: messages, inquiries, or requests sent by users through contact forms or customer service channels.

3. Purpose of Data Processing

Data collected by Oceana Hospitality Ltda. and its affiliates is used for the following purposes:

  1. To process bookings, purchases, and service requests.
  2. To ensure proper delivery and follow-up of contracted services.
  3. To personalize the user experience and improve website performance.
  4. To communicate promotions, offers, or updates related to our services (only when authorized by the user).
  5. To comply with legal, contractual, and administrative obligations.
  6. To prevent fraud, resolve disputes, and maintain the security of our systems and users.

Under no circumstances will personal data be sold, rented, or disclosed to unauthorized third parties, except when strictly necessary to fulfill the above purposes or to comply with legal requirements.

4. Use of Cookies and Similar Technologies

Our website uses cookies and equivalent technologies to enhance the user experience, analyze browsing behavior, and deliver personalized content.

Cookies allow us to:

  1. Remember user preferences and settings.
  2. Facilitate login and navigation between pages.
  3. Analyze website traffic and measure the effectiveness of marketing campaigns.

Users can configure their browsers to reject or delete cookies; however, this may limit some functionalities of the site.

5. Data Protection and Security

Oceana Hospitality Ltda. implements appropriate technical, administrative, and organizational measures to protect personal data from unauthorized access, loss, alteration, or improper disclosure.

All data is processed through secure and automated systems, minimizing human intervention.

We recommend that users do not share passwords or confidential information with third parties, including friends or family members.

6. Access, Update, and Deletion of Data

Users have the right to:

  1. Access their stored personal data.
  2. Request corrections to inaccurate or outdated information.
  3. Withdraw consent for data processing.
  4. Request data deletion, provided no legal or contractual obligations prevent it.

To exercise these rights, users may contact us at privacidad@oceanasuites.com or through the official communication channels listed on this website.

7. Links to Third-Party Websites

Our website may contain links to external sites. Oceana Hospitality Ltda. and its affiliates are not responsible for the privacy practices or content of such websites.

We recommend reviewing the privacy policies of each external site before sharing any personal information.

8. Updates to this Policy

Oceana Hospitality Ltda. reserves the right to modify this Privacy Policy at any time, in order to adapt to regulatory, technological, or operational changes. Any updates will be published in this section, indicating the date of the latest revision.

Continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.